Representing a premium contact interface for various product and services users, our technical assistance team is there to help with resolution of any issue or query, from the most basic to the most complex one. In case you have your technical team in place, Pirin Consulting can offer you advisory and management solutions, in case you do not have such – we will be happy to share our technical experts with you.
The technical support is often complex, as it requires experts with enhanced knowledge in line with the fast digital evolvement, in addition to soft communication skills. This is why we have in place profile segmentation, based on complexity of both technology used and domain of operations, and therefore are able to provide you a fully customised solution to perfectly fit your needs.
Outsourcing of your Technical Support in few lines :
High level of flexibility
A company may have various reasons to be interested in using an external service provider to manage its technical support service: having an internal technical support team might be expensive as it would require profiles with specific knowledge, experience and competences. It can be also time consuming due to training process, management and quality insurance, especially if the technical side is not your domain of expertise.
Outsourcing is suitable solution for small, medium or large organisations as the integration of highly flexible and already experienced professional can be only beneficial for your structure.
Another advantage of outsourcing is that your company will be able to extend the helpdesk availability, thus guaranteeing 24/7 assistance. Actually, the majority of companies work with standard shifts, which means that technical support is not provided during off-peak hours.
Our experience indicates however, that in the B2B industry, such level of support is insufficient, since your customers rely on your expertise to ensure their business success. Outsourcing allows you to provide technical support 24/7, which increase your competitiveness, locally or oversees.
Considering the challenging importance of having efficient technical support, it is essential to dispose with professionals able to ensure quality service. In addition to technical skills, the experience and the customer oriented approach are also aspects that should not be overlooked.
Pirin Consulting is providing a turnkey solutions, allowing you to outsource the technical expertise and increase customer satisfaction by applying high level of professionalism and availability.
Focus on what is important for you
Delegating your Technical Operations to a trusted partner, will definitely save yours and your organisation’s time to focus on other aspects of your business, while Pirin Consulting ensure customised, transparent results reporting process that will give you all the needed visibility.